We place our clients’ needs first, the technology is simply a means to an end that supports growth and success. Why should you choose Axiom for all of your IT services? The answer is found in these 7 corporate values:
You first – technology second
It’s easy to say, but we understand that we’re a customer service organization first and foremost, before we are a technology-driven company. It doesn’t matter how clever the technologies or our technical skills, without you, they mean nothing. You are our number one priority.
If you shop around, most other providers of Managed IT and Communications Services seem to be saying the same thing. Expectations and demand for technology only increases, so we know what we need to offer in order to meet those demands. At Axiom Solutions, we make every effort to go beyond our client expectations.
Accountability and ownership equals good value
We encourage our employees to take personal ownership of your IT support and service issues, even if they’ve escalated the job to one of our specialists. They work as a team and cross-check with each other to ensure the task is properly completed.
We stress the importance of communication too! Our technicians all have individual customer service measures so you know that you’re getting good service and value for money.
Honesty and professionalism
Culture is important to us, our company values aren’t just paper statements. This is a stimulating and fun place to work! Happy and smart people perform better. In addition, we recognize that plain-speaking is a key element in your decision making and insuring that your technology works for you.
Our efficiencies allow us to pass benefits to you
We’re proud that we invest in the best service management technology available and we do it quickly. While we say that technology should be used to achieve organizational success, we also practice what we preach.
We use cutting-edge service technologies behind the scenes and this puts us at an advantage over our competitors.
Technology is still important
Although we place you first when it comes to our goals and culture, it doesn’t mean that we neglect technology. We’re fully committed to accreditation, training and certification. We only partner with the best suppliers, too, and work very closely with them to deliver advanced intelligence on the latest technological solutions which we pass onto to you.
You’ll soon get to know the team and your account manager. We place so much importance upon our customer service and we strive to turn our relationship with you into a trusted partnership.
Your success is our success
Our success comes from you, and we help you make best use of technology to forge efficiencies, be more dynamic and competitive, and ultimately achieve success.