As a business owner, you know the expense that malfunctioning technology can cause. When an employee reports a I.T. problem, dollar signs and lost time start running through your mind. Your first response, of course, is to call a local I.T. company to request a service technician. Yet, we know that often times the problem can grow from there with unreliable technicians. Too often, local I.T. service companies give the entire industry a bad reputation when their technicians are unpredictable, late, and unprofessional.
Calculating the Cost of Downtime
I.T. and infrastructure issues only become exacerbated when support services are not on time, efficient, and effective. Have you ever considered the cost of downtime for your business? A simple formula can help you calculate the cost of downtime:
(number of employees impacted) x (productivity impact factor) x (average hourly salary) + (missed revenue) = cost of 1 hour of downtime
You start by determining the number of employees impacted due to an I.T. issue, then you determine what percentage of their productivity is impacted, and you determine the average hourly salary. Once you multiply those three numbers together, you then add the amount of revenue that is missed due to your productivity being hindered.
For example:
(100 employees impacted) x (75% productivity impacted) x ($25 average hourly salary) + ($5,000 of missed revenue) = $6,875 cost for 1 hour of downtime
Costs only increase as time passes, therefore, it can be detrimental when a technician is late or is not equipped to fix the problem.
Don’t Settle for Unreliable I.T. Service
At Axiom, we are dedicated to providing a different I.T. experience. Time is of the essence when it comes to I.T. problems and our team of qualified technicians is always on time and ready to respond to your needs.
Our commitment to respecting your time starts with sending the right person for the job. When you call Axiom with an I.T. problem, we diligently assess the issue to ensure that we send the right technician for the job. From past experiences with other companies, we ourselves have seen the chaos that can ensue when a technician does not have the expertise to solve a problem.
We continue our dedication to timeliness by making sure we solve the problem within the set deadline. A technician should never leave you scratching your head, wondering what work was done or if they even fixed the problem at all. We never settle for shortcuts or “duck-tape” solutions. Instead, we implement a solution that is addresses the root of the problem.
With Axiom, you receive I.T. services that help you reduce downtime and increase your efficiency – don’t settle for anything less. Our solutions include:
Managed I.T. Services – We assume 24/7 responsibility for monitoring, maintaining, and problem resolving for your technology systems
I.T. Consulting – One-on-one professional guidance for implementing new technology, assessment of your current systems, and evaluation of your operations
Outsourced I.T. Services – Turn the fixed cost of an I.T. department into a variable cost by outsourcing I.T. to Axiom when you need the services
Emergency I.T. Services – If you need something, don’t hesitate to contact us. For less immediate issues, you can schedule a consultation and we can discuss how Axiom Solutions’ I.T. services can help your company save time and money.
