Your First Step When You Need IT Support
Technology is the backbone of businesses today. Everything we do from communicating with a client and making a sale to writing reports and filling out spreadsheets requires technology in some form or fashion.
With our reliance on technology comes greater concern when things go wrong. Whether you can’t connect to the internet or a virus is invading your network, clearly understanding your first step for IT support can can save you time and help with productivity.
So, who’s your first call when problems arise? If you’re unsure of that answer, you are in need of a team, whether that’s a department within your organization or an outsourced IT partner like us. We not only want to be who you call with these needs, we also want to help you understand the first things we’ll do when you encounter IT troubles. Here are the steps we recommend.
Have You Tried Turning it Off and On Again?
Okay, yes, we’re kidding just a little bit. But the reality of it is, no matter how many times this joke is used in bad TV, it is generally a good place to start. Some problems with your computer just need a system reset to be up and running again. Almost any help desk will ask you when’s the last time you’ve done this. If you have already tried turning it off, then turning it back on again, and you’re still experiencing problems, it’s probably time to consult your “IT Help Desk” or follow the IT support process you have. Click here to see our core process for delivering IT support.
“Help, I can’t XYZ!”
We’ve all been in a situation where something with our computer is taking longer than expected. Maybe you’re having trouble logging in to something or you’re getting too many random pop-ups or everything is running at half-speed. These types of issues happen. And whether they are costing you thirty extra seconds or thirty extra minutes, they are still a waste of time, money, and can leave you feeling frustrated.
If you’re noticing consistent IT troubles like these, it’s best to take action rather than just putting up with it. It’s best to consult with an IT professional.
When our clients encounter IT problems, we ask key questions and run diagnostics in order to perform maintenance or remediation to the IT problem. If a business is completely new to working with us, we’ll first provide an audit of their systems in order to create a detailed analysis of their current environment, report on issues, and offer actionable items we can do together.
No matter what problems you or your employees routinely face, having a clear process for IT support can help save time and prevent confusion. Rather than spending hours in a workday trying to figure out why your computer can’t connect to your network, or dealing with poor internet connection for several workdays, it is easier to have a quick call with a trusted source and have them help with your problems more efficiently.
Having a quick response to IT issues not only makes your business run smoother but also makes your employees feel supported.
Where Do You Turn When the Worst Happens?
Now, so far, we’ve only been talking about some day-to-day problems you might experience with business technology, but what about the not-so-routine? As a small business, you are more likely to be the victim of a cybercrime than you might expect. You could have the best password protections in place and you could still experience a cyberattack on your system. Without the expertise and know-how, there is virtually nothing you can do in the event your files are held for ransom or some other virus invades your network.
The right team of IT support will not only work tirelessly to prevent these kinds of attacks from happening in the first place, but they should be your very first call in the event they do. Experienced IT technicians will know exactly what to do quickly. They have the skills necessary to recover files with as little cost to you as possible. In the event of a security breach, they are familiar with your IT network and can work fast to prevent data loss, reduce downtime, and potentially save your business from costly damages.
Be Prepared Before Things Go Wrong
IT support for your business is about more than just solving problems in a dire moment of need. It’s about putting a plan into motion to prevent things from going wrong as much as possible. The best IT support providers believe in a proactive approach to IT processes and IT security, which means fewer IT troubles and less reactionary measures.
The best IT support looks like someone who is there to make sure your systems are running properly and your data is backed-up and protected ongoing. You should have peace of mind knowing that someone always has eyes on your business and your data. Any problems that crop up during the day or even in the middle of the night can be solved quickly.
The IT industry is constantly changing and can be difficult to keep up with. However, with dedicated IT technicians whose sole purpose is to support your business technology, you have a way to stay up-to-date with the latest technology and cybersecurity trends without exerting a lot of your own time and brainpower.
Your IT team will not only secure your present but your future too. As your business grows and technology changes, your IT needs will, too. Great IT support includes strategically planning for the future. With the right IT support, you can stay focused on growing your business while someone else protecting your technology and solving your employees’ tech issues.
A lot of what we mentioned today aligns with how we provide Managed Services to many of our clients. Have you heard of this before? We believe it is one of the best methods for IT Support. With Managed Services, we partner with you and assume an ongoing responsibility for 24-hour monitoring, maintenance, and problem resolution for the technology systems within your business. All your IT needs will be taken care of. You’re only one call away from this kind of expert support and cybersecurity. Click here to learn more about Managed IT Services here.