WHAT YOU GET WITH MANAGED I.T. SERVICES

We’ll support your company’s IT infrastructure through automated software, services, and a stable cost structure while you look to us for the following responsibilities:

• 24-hour monitoring

• Windows and 3rd Party Patch Management

• Firewall/Router, Switch, and Access Point Management

• Standard Anti-Virus/Anti-Malware protection or Managed Detection and Response

• Global IT Policies

• Managed Software installation

• ISP Management

• Asset & Lifecycle Management

• Monthly Reporting

• Backup & Disaster Recovery Services

• Problem resolution

6 BENEFITS OF MANAGED I.T. SERVICES

Customers choose managed services for several compelling reasons:

1. Cost Efficiency: Outsourcing IT tasks to a managed service provider can be more cost-effective than hiring in-house IT staff. It allows businesses to convert fixed IT costs into variable costs, making budgeting easier.

2. Expertise: Managed service providers offer access to a team of IT professionals with specialized skills and knowledge, ensuring that customers benefit from the latest technology and best practices.

3. Focus on Core Business: By handling routine IT tasks and troubleshooting, managed services allow businesses to focus on their core activities and strategic initiatives without being bogged down by technical issues.

4. Proactive Support: Managed services include proactive monitoring and maintenance, which can prevent issues before they become major problems, minimizing downtime and enhancing productivity.

5. Security: With cybersecurity threats constantly evolving, managed service providers can implement robust security measures and ensure compliance with industry regulations, providing peace of mind to customers.

6. Scalability: As businesses grow, their IT needs can change. Managed services offer scalable solutions that can be adjusted to meet the evolving demands of the business without requiring significant investments in new infrastructure.

7. Disaster Recovery and Backup: We offer data backup and disaster recovery solutions, ensuring that critical data is protected and can be quickly restored in case of an emergency.

Overall, managed services help businesses improve efficiency, reduce costs, and maintain a competitive edge by leveraging external expertise and resources.

Do Managed I.T. Services Cost More?

Actually no! Managed services cost less than the traditional reactive break-fix IT approach, especially when including the true cost of downtime. Our managed services plan will provide you with cost benefits you may have not even thought about.

We begin by assessing your company, then coming up with a package for you with all the services that you need. It’s a flat, monthly rate. The costs are known so budgeting is a lot simpler. Remote monitoring, computer support, maintenance and prevention of major issues allow us to be more efficient and offer a better service without charging more.

In the old reactive break-fix approach, you address each problem individually after the damage has already been done, and it’s easy for the invoices to stack up. Maybe a specialist has to come out to your location and you pay by the hour, or a new hardware purchase … the old way of I.T can get costly. With your managed services package, you know what you’re getting, you know what you’re paying each month, and that’s that. Pretty simple. If adjustments need to be made, just talk to us. We won’t make things difficult.

Managed I.T. Services vs. In-House IT?

Previously simple IT tasks such as data backups, patches and security were done haphazardly whenever the IT person (who may also be your office manager) got the time to do them and may not even have the technical background or knowledge to preform these task correctly or up to industry standards. When not maintained, these simple tasks greatly increase the odds of facing a system or network outage or another problem down the road that will negatively impact your business. That style of “when I have time” is no longer an option and your business can be shut down if a simple update is not installed in a timely manner. None of us can afford the downtime or the expense by being reactive instead of proactive!

Managed I.T. Services vs. Break-Fix?

Managed services are a philosophical change in the way that businesses maintain their technology. In years past, a break-fix mentality was to fix problems as they arise, meaning that something needed to go wrong before you would call the “IT guy”. This resulted in delays, unexpected costs, and waiting and waiting for things to get fixed before you were back to normal. A business operating with a managed service focuses on the prevention of these issues before they disrupt employees and/or clients.

“Break-fix” maintenance is no longer an option! Managed services are proactive – we get alerts about your equipment’s health BEFORE things break. On many occasions, we get alerts that hardware is expected to fail – we place an order for the new part and show up to install it before you even knew there was a problem. Because we take care of everything – cable, network, servers, software, telephone, security, etc. so you are no longer responsible for trying to differentiate what vendor is responsible for different parts of your system. Your business simply doesn’t have time for this and we will make it SIMPLE again.